Team Lead

2 days ago

bangalore, India Trigent Software - Professional Services Full time

Job description

Role: Team Lead – International Voice Operations

Location: Bangalore

Shift: Rotational (including night shifts)


Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role


What You’ll Do:

  • Lead and motivate a team of customer service representatives.
  • Monitor performance metrics and ensure KPIs are met.
  • Conduct regular call quality checks and provide coaching.
  • Manage day-to-day operations and handle escalations.
  • Prepare performance reports and drive process improvements.
  • Collaborate with training teams to upskill your team members.

What We’re Looking For:

  • Graduate with 5+ years of BPO/contact center experience.
  • Proven experience as a Team Lead in international voice processes.
  • Strong people management, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced, high-performance environment.
  • Flexibility to work in rotational shifts.

  • Team Lead, Team Lead

    3 days ago

    Bangalore, India Amazon Full time

    DESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Team Lead for its Transportation team Key...

  • Team Lead

    6 days ago

    bangalore, India Livspace Full time

    Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the...

  • Team lead

    1 day ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Team Lead

    9 hours ago

    Bangalore, India ATS Share Brokers Full time

    Job Description ATS Share Brokers is a dynamic stockbroking firm focused on uncovering new opportunities in the ever-evolving markets. We are dedicated to providing the latest trends and insights to help our clients make informed decisions. Our commitment to innovation and excellence sets us apart in the industry, ensuring our clients receive the highest...

  • Team Lead

    2 days ago

    bangalore, India ATS Share Brokers Full time

    Job DescriptionATS Share Brokers is a dynamic stockbroking firm focused on uncovering new opportunities in the ever-evolving markets. We are dedicated to providing the latest trends and insights to help our clients make informed decisions. Our commitment to innovation and excellence sets us apart in the industry, ensuring our clients receive the highest...

  • Team Lead

    7 days ago

    Bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Team Lead

    6 days ago

    bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Lead Generation Team Lead

    6 days ago

    bangalore, India Mphasis Full time

    Job Title: Lead Generation Team LeadExperience Required: 10 YearsLocation: Bengaluru, PuneDepartment: Marketing - Lead GenerationJob Summary:We are seeking a dynamic and experienced Lead Generation Team Lead to spearhead our global lead generation initiatives. With 10 years of experience in the ITES sector, the ideal candidate will lead a team of analysts...

  • Team Lead

    2 days ago

    bangalore, India Career Guideline Full time

    About the RoleWe are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls.Key ResponsibilitiesLead and manage a team...

  • Team Lead

    9 hours ago

    Bangalore, India Career Guideline Full time

    About the Role We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and...