Senior Process Excellence Manager

24 hours ago

hyderabad district, India Wipro Full time

Shift : General Shift, All 5 Days WFO

  • Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
  • Exposure to ISO, CMMi or COPC will be added advantage
  • Consulting experience in Shared Services Set up/BPO space is desirable

  • Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis
  • Lead and guide a team of Improvement Consultants
  • Ensuring Implementation of Quality Standards in the account
  • Design and deploy consistent improvement framework to enhance customer satisfaction
  • Facilitation of Metrics Management. CPMs/KPIs
  • Providing High Quality Business analytics support to Management team
  • Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization
  • Project planning, project management, change management at client locations, stakeholder management & communication
  • Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
  • Benchmarking processes, Management dashboard set up & building the best practices repository.
  • Leverage business optimization & innovation tools & application for process re-engineering
  • Bring in expertise regarding moderate AI/ ML capability driven transformation experience
  • Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy

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