Implementation Analyst

1 week ago

ernakulam district, India Art Technology and Software Full time

Implementation Analyst- Role overview The Implementations function has the responsibility for delivering customer focused solutions from requirements definition, through build and integration, testing, go live, and hand over to support functions The Implementations Executive owns and delivers a portfolio of smaller client work items, and assists Implementation Managers on larger client projects, configuring APEX platform, collaborating closely with internal teams, and liaising externally with clients and third parties Skills & experience needed Must have 3-6 years' experience in a technical or client-facing role within the financial services, payments, or cards industries. Structured and well organised. Keen attention to detail. Strong problem-solving skills and a passion for technology. Strong communication skills (written and verbal) across different levels, both internally (with peers, management, and board) and externally (clients and other third parties). Proactive with a positive “can do” attitude. Collaborative, works well with others as well as on their own. Takes responsibility to develop their knowledge and skills. Written and verbal fluency in English. Desirable Understanding of Integration and APIs (REST and SOAP) Experience in using Jira, Salesforce, slack, and MS Office beneficial Exposure to project management / project planning to would desirable Written and verbal skills in other languages desirable Our preference will be the one’s who have exposure to Cards and implementations Projects/Change requests. Technical responsibilities of the role Customer / client centricity Managing and delivering a range of smaller client work items, including Change Requests and Mini Projects Supporting Implementation Managers (alongside their clients and associated third parties) in the delivery of larger client projects Scheduling regular progress calls with clients and third parties Ensuring all documentation produced is of a high quality, is clear, concise, and understood by colleagues, clients, and third parties Managing client expectations around the delivery of work items throughout all stages of delivery Data & reporting Capturing detailed client requirements in Product Setup Forms (PSFs) and ensuring they are documented, reviewed, and approved Ensuring internal reporting systems are kept up to date for all owned work items Innovation & design Contributing to and delivering own internal continual improvement initiatives Product knowledge Configuring the Apex platform in both Test and Production environments Quality & controls Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues Maintaining internal documentation, keeping it up to date, and peer reviewing other’s work Leadership responsibilities Developing skills Learning “on the job” to build knowledge of industry, business, product, and system capabilities Fostering teamwork Liaising with product and technical teams, raising Jira tickets as necessary Communicating with impact Providing regular updates to stakeholders, and participating in internal review meetings Delivering results Identifying and managing risks and issues, and delivering owned tasks and actions in a timely manner Interested candidates please drop your resume to lavanya.a@arttechgroup.com

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