Customer Support Specialist

3 days ago


meerut, India beBeeSupportEngineer Full time

Key ResponsibilitiesWe are seeking an experienced Support Engineer to join our team, focusing on delivering exceptional customer support and managing production environment.The successful candidate will collaborate closely with the Engineering department to resolve problems efficiently. They will escalate critical issues and ensure timely assistance to customers.Provide proactive customer support based on SLAs for hardware, software, and firmware.Manage customer accounts including cloud hosting and third-party components.Maintain strong relationships with customers and serve as their primary point of contact.Implement service management and change control processes.Sustain SaaS services including Trilliant applications, access, and control.This role requires experience in Customer Support for Production Systems, AWS deployment, management, and maintenance, virtual machine and server management, Operating Systems such as Unix/Linux/CentOS and Microsoft Server, and SQL queries against databases like Oracle, MySQL or MSSQL with CSV file manipulation.



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