Atlassian Administrator

7 days ago

Bengaluru, Karnataka, India ITC Infotech Full time

Atlassian Admin

Location: Gurgaon

Mode: Hybrid

Job Description:

Key Responsibilities

  • Work with the Senior Technical Management, Product Owners and Project Managers to develop, design and implement the requirements.
  • Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set, add-ins.
  • Improve alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
  • To act as Subject Matter Expert ('SME') for Atlassian Jira and Confluence and related Add-ons.
  • Provide Ownership and regular updates of issues including supporting users with best practice advice until request has been resolved.
  • Evaluate, diagnose, research, analyze and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adherence to Security Policy surrounding platform standards and provides engineering solutions to that policy as directed by the Security Product roadmap
  • Ensures operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology
  • Owns and manages the users access permissions per security guidelines.
  • Ensures effective communication across the department and across geographically dispersed teams, including identifying new skills, skills gaps and working to improve overall team knowledge.
  • Excellent communication at all levels, can clearly articulate plans verbally (comfortable presenting) and in written form.

Experience & Qualifications

  • Extensive expertise in analysing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimise manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimisation by identifying and substituting unnecessary plugins with cloud-native features.

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