ServiceNow Team Delivery Manager

1 week ago

thane, India beBeeLeadership Full time

As a ServiceNow Team Lead, you will play a pivotal role in overseeing a team of highly skilled professionals working on the ServiceNow platform.Job Description:The primary responsibility is to manage incoming work, assign tasks to team members, and serve as the main point of contact for customers to ensure their needs are met.Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Required Skills and Qualifications:Proven experience in managing teams and leading projects.Excellent communication and problem-solving skills.Strong knowledge of the ServiceNow platform and its capabilities.Able to prioritize tasks, manage time effectively, and meet deadlines.Ability to work collaboratively with cross-functional teams.Benefits:As a valued member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive health insurance, retirement plan, and opportunities for career growth and professional development.Others:This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and results-driven individual looking for a new challenge, please apply now.

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