Guest Liaison Representative

About Our Role: As a key point of contact, you will be the primary liaison for international guests staying at our properties across the U.S. and Canada.Key Responsibilities:Provide prompt, friendly, and professional assistance via phone, WhatsApp, RingCentral, chat, and email.Support guests with check-in guidance, booking changes, and property-related queries.Coordinate with cleaning, maintenance, or property management teams for urgent requests.Monitor Airbnb, Booking.com, and Hostify dashboards for incoming reservations, cancellations, or messages.Log all interactions, feedback, and incidents accurately in CRM / property software.Create and share a daily handover summary for the day-shift team.Use AI-assisted tools (ChatGPT, Hostify AI, Notion templates) to respond efficiently and maintain quality.Qualifications & Skills:Minimum H.S. graduate, bachelor's degree preferred.Excellent English communication (written & verbal); Hindi or Bengali is a plus.Prior experience in hospitality, BPO, or customer support preferred (1–3 years).Confident using web-based tools like Airbnb, Booking.com, Gmail, WhatsApp Web, and Google Sheets.Calm, problem-solving attitude — especially under pressure.Comfortable working night shifts and independently.Benefits & Opportunities:Be part of a fast-growing international hospitality group with operations in the U.S., Canada, and India.Modern work environment in Salt Lake Sector V, Kolkata.Training provided on global hospitality platforms (Airbnb, VRBO, Hostify).Career growth path into Guest Relations Manager / Operations Lead roles.