Technical Analyst
1 month ago
Company Description
Bharat Managed Services is an IT service provider based in Noida, offering a wide array of solutions from IT service management to data center relocations. The company blends digital excellence with operational efficiency to transform the digital ecosystems of clients globally. Bharat Managed Services streamlines business operations with enhanced leverage through its prolific solutions.
We are hiring for our clients requirements.
Job Description
Responsible for ensuring effective operation of Voice & Video environment by understanding Cisco VOIP Technology.
Should have adequate knowledge of configurations and troubleshooting skills to support projects and performance issues.
Should possess good communication skills.
Responsible for resolution and/or escalation of production incidents.
Required Skills
● Understand LAN & WAN terminology and also should be able to correlate their impact on VOIP segment
➢ Support VOIP Cluster components with hands on experience on configuration & administration of
❏ Call Manager
❏ Unity Connection Servers
❏ Contact Center Servers
❏ Voice Gateway
➢ Configuration and supporting VOIP implementation at remote sites
❏ Validation of VOIP implementation documents like site readiness, LLD
➢ Configuration and supporting QoS & Packet analysis
➢ Should have knowledge of SIP and H323
➢ Configuration and supporting Switching, VLAN, Ether channel , HSRP
➢ Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
➢ Create awareness of VOIP technology in end user
➢ Support VOIP analysis and reporting to achieve savings
➢ Good Communication skills and ability to coordinate with global stakeholders ➢ Vendor coordination & management
● Knowledge about CISCO VOIP, configuration and their troubleshooting
● Understand WAN, LAN, Wireless controllers, Access points
● Switching
● Cabling standards
Education
Minimum years of work experience preferred: 4 to 6 years
Minimum years of work experience (if applicable): 4 years
Other work requirements
Might have to work in shifts (Morning / General / Second Shift) Needs to attend calls in US morning
Licenses and certifications - Professional Certification - CCNA Voice is a must, CCNP Voice ( Preferred )
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