Technical Support Engineer
1 week ago
GreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate. The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues related to their data protection solutions, collaborating with engineering teams to identify root causes, and creating self-service knowledge base articles to enhance customer experience, all while maintaining a high level of customer satisfaction Key responsibilities: Troubleshooting and Issue Resolution: Diagnosing and resolving technical issues reported by customers, including creating/troubleshooting automation scripts, performance, and GenAI prompt related problems. Customer Interaction: Engaging with customers via phone, email, and ticketing systems to understand their issues, provide timely updates, and guide them through troubleshooting steps Maintain the expected CSAT/NPS/TTR/TTFR Engage with select enterprise customers proactively and be part of their automation team by helping them review their automation code Technical Expertise: Possessing in-depth knowledge of technologies like automation, GenAI, AWS, Azure, networking, and basics of how integration with various 3rd party tools like Oracle/SFDC/SAP/RestAPIs work Understanding of various troubleshooting tools like Datadog/Jam.Dev/InterCom is a plus Collaboration with Engineering: Working closely with engineering teams to report bugs, provide feedback on product improvements, and contribute to solution development Responsible for KPIs on reducing the incoming cases per customer by improving the serviceability of the product Collaboration with Post Sales Team: Working closely with Post Sales team to review the process code and suggest improvements Knowledge Base Development: Creating and maintaining comprehensive documentation in the knowledge base to enable self-service troubleshooting via GenAI by customers Responsible for KPIs on reducing the incoming cases per customer and improving the deflection rate Proactive Monitoring: Monitoring customer environments for potential issues and taking preventative measures to minimize disruptions Proactively identify the run failures and resolve the failures Mentorship and Training: Providing guidance and support to other support engineers within the team Required Skills and Qualifications: Strong understanding of Automation Experience with GenAI concepts, such as Prompt Engineering, reducing Hallucinations Excellent problem-solving and analytical skills to diagnose complex technical issues Exceptional communication and customer service skills to effectively interact with customers Ability to work independently and as part of a team Familiarity with scripting languages (e.g., Python, Bash) What we expect from you (must have): 5+ years of technical experience (Development; QA; Technical Support) B.S. in Computer Science/or equivalent degree Work Hours: We provide 24x7 support; You work based on a fixed work shift and may be required to work Monday to Friday depending on the organization needs. Weekend shift needed once every month Stand by on weekend or holiday as per customers demand although it may not be frequent This will be a remote position or can be in person in Bangalore
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Technical Support Engineer
1 week ago
bangalore district, India Licious Full timeAbout the Role : We are looking for a technically sound and process-driven Technical Support Engineer who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You’ll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context. Key Responsibilities :...
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Technical Support Engineer
1 week ago
bangalore district, India Ascendion Full timeSenior L2 Production Support Engineer (AS/400 Expert) | Bangalore Hybrid Are you a veteran of the Command Line? Do you speak fluent AS/400 and thrive on solving complex data puzzles? 🧩 We are searching for a Senior L2 Production Support Engineer with 7+ years of experience to be the technical guardian of our critical legacy systems. This is not just a...
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Technical Support Engineer
1 week ago
bangalore district, India CrimsonLogic Full timeRole Purpose(s) The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance. Job Responsibilities & Duties Operates and monitors all systems, applications, network and telecommunication line usage Fault response, troubleshooting and...
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bangalore district, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Technical Support Specialist
2 weeks ago
bangalore district, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Engineer
2 weeks ago
bangalore district, India Karix Full timeAbout the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team...
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Technical Support Engineer
1 week ago
bangalore district, India RingCentral Full timeSay hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
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Support Engineer
2 weeks ago
bangalore district, India Hireginie Full timeApplication Support Engineer Our Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps...
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Senior Technical Support Engineer-SASE
2 weeks ago
bangalore district, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Senior Technical Support Engineer, SASE
2 weeks ago
bangalore district, India Palo Alto Networks Full timeSr. Technical Support Engineer, SASE (NAM Shift) Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and...
