Customer Service Liaison

1 day ago


vadodara, India beBeeCustomer Full time

Job OpportunityWe are seeking a highly skilled customer service representative to join our organization.Act as the first point of contact for clients, ensuring timely resolution of issues by troubleshooting and resolving problems effectively.Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance.Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.Maintain ownership of client issues through to resolution, even when coordinating with other departments.Collaborate with sales to resolve consumer issues, playing an active role in customer retention.The ideal candidate will have:1–3 years of experience in a technical or customer-facing role (SaaS environment preferred).Familiarity with helpdesk ticketing systems (ZenDesk experience a plus).Strong problem-solving skills with the ability to troubleshoot quickly and effectively.Excellent communication skills – verbal, written, email, and phone.Ability to collaborate across departments including Development, Product Management, and Customer Onboarding.High energy, enthusiasm, initiative, and a professional approach.Strong organizational and planning skills; self-motivated with a willingness to learn.Proficiency in Excel fundamentals (preferred).


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