Global Remote Technical Support Specialist
2 days ago
About the JobWe are currently seeking skilled professionals to fill Technical Support Engineer positions. These roles offer long-term freelance opportunities with stable demand, allowing individuals to build deep experience across various systems.As a Technical Support Engineer, you will be responsible for handling real-time technical issues, contributing to product support, and ensuring smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Your day-to-day work may include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.You may support SaaS platforms, internal apps, cloud systems, or enterprise environments depending on the project — ensuring exposure to a wide variety of technologies.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.BenefitsLong-term freelance opportunities with stable demand.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Opportunity to build deep experience across SaaS, cloud, and enterprise systems.
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