Tech Ops Support Professional

3 days ago

nashik, India beBeeTechnical Full time

Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support function, you will be responsible for providing exceptional customer support to our enterprise clients.The successful candidate will have excellent problem-solving skills, strong analytical capabilities, and the ability to work effectively in a fast-paced environment. You will be an expert in troubleshooting complex technical issues, providing timely and effective solutions, and collaborating with cross-functional teams to resolve problems.Key Responsibilities:Serve as a primary point of contact for customer-reported technical issues.Investigate and resolve issues related to platform functionality, integrations, data discrepancies, and user configuration.Collaborate with engineering and product teams to escalate and resolve bugs.Maintain detailed case notes and internal knowledge base content.Requirements:Bachelor's degree in Computer Science or a related field – or equivalent experience.5+ years of experience in a technical support or similar customer-facing technical role.Strong understanding of procurement systems, APIs, webhooks, and troubleshooting integrations.Basic knowledge of SQL for data analysis and issue investigation.Excellent communication and teamwork skills.Benefits:Work with a forward-thinking global team supporting leading enterprise customers.Be part of a collaborative and innovative environment.Enjoy flexible working arrangements and a competitive salary package.Why Join Us?Shape the future of enterprise procurement by solving real-world issues across complex integrations and configurations.Build expertise in procurement tech, integrations, cloud, and enterprise platforms.Contribute to a culture that values innovation, autonomy, and impact.

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