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Computacenter | Senior Service Architect

2 weeks ago


bangalore, India Computacenter Full time

Dear Applicant,

We at Computacenter have few opportunities for Senior Service Architect for Bangalore location.

If this opportunity interests you, please share your updated resume to manasa.r@computacenter.com


Role: Senior Service Architect

Experience: 15+ years

Location: Bangalore


Key Responsibilities:


• End to end accountable to develop creative solutions for complex, large scale, high risk managed services tenders in the workplace/lifecycle area that inspire your customers and colleagues.

• Provide advisory role within specialist area to peer group and customers and can assess and understand customer requirements, issues and opportunities

• Design the required infrastructure / technology/tools, operational requirements (such as skill levels, headcounts, locations) and operational processes for the Future Mode of Operations (FMO)

• Independently manage solutions within your services and follow prescribed processes to create a coherent solution design.

• Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them.

• Negotiate with various stakeholders to achieve a commercially viable proposition in line with customer requirements


Requirement:


• 15-20 years of overall experience with IT and minimum 12 years of experience with workplace/lifecycle managed services environment

• Track record of successfully designing fully complaint solutions and contracting complex transformational IT Outsourcing Services

• Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).

• Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).

• In addition to an important level of personal responsibility, you follow prescribed processes and convince our customers as a collaborator in proposal presentations and contract negotiations.

• Mature knowledge of service processes, as well as calculation of complex offers in the field of managed service.

• Good knowledge of strategy, tactical behavior and optimal conditions for IT services and market prices

• Understand the customers business, industry, organisation structure and change processes.