Senior Technical Operations Manager

1 week ago

nagpur, India beBeeOperations Full time

Job Title:Operations Team SupervisorThis is a challenging opportunity to lead and mentor a team of technical experts, driving the success of our Network Operations Center (NOC).Key Responsibilities:Manage day-to-day operations of the NOC, ensuring consistent monitoring, alert handling, and operational routine execution.Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Validate and improve health checks, monitoring dashboards, and operational KPIs.Incident Management:Coordinate response efforts across shifts for major incidents (P1/P2).Ensure correct triage, prioritization, and mitigation actions by the team.Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous Improvement:Monitor team performance, SLAs, and KPIs; ensure targets are met or exceeded.Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives.Collaborate with cross-functional teams to enhance system reliability and monitoring coverage.Communication & Reporting:Provide clear and consistent communication to management regarding incidents, trends, risks, and operational status.Deliver daily/weekly operational reports, including incident summaries and team performance insights.Requirements:10+ years of experience in NOC & 3+ years of experience in leading the team.Strong troubleshooting expertise across network, system, and cloud environments.Familiarity with key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals).Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting.Excellent communication skills, high situational awareness, and calm decision-making under pressure.High proficiency in English (written and verbal).

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