
Senior Vice President
1 day ago
Summary:
The SVP, Training will lead the Company’s strategic vision and execution of comprehensive, digitally driven Training & Development programs. This role requires a visionary leader to drive digital transformation within the Training function, needed to thrive in a rapidly evolving business landscape. The leader will also be responsible for overseeing the Process Training programs for new and existing employees.
Principle Accountabilities:
Strategic Leadership & Digital Transformation
- Develop, implement, and manage a holistic digital learning strategy aligned with the organization's overarching business and digital transformation goals.
- Champion the adoption and integration of digital learning technologies (e.g., LMS, learning experience platforms, AI-driven learning tools) across the organization.
Program Design
- Conduct comprehensive needs assessments to identify current and future digital skill gaps across the workforce.
- Design and oversee the development of innovative, scalable digital learning content and programs, including simulations, virtual reality, microlearning, and blended learning models.
Technology Management & Innovation
- Evaluate, select, and manage digital learning platforms and technologies to ensure they meet organizational needs.
- Stay abreast of emerging trends and best practices in digital learning and workplace technology to drive continuous innovation in the Training function.
- Oversee the creation of a robust digital learning infrastructure, including onboarding programs for new hires.
Process Training
- Design an effective Training strategy and facilitate the planning and delivery of programs and strategies.
- Ensure all training programs align with business objectives and operational requirements
Attributes & Attitude:
- Proven experience in developing and implementing large-scale digital learning strategies.
- Deep understanding of current and emerging technologies and platforms.
- Exceptional strategic thinking, leadership, and change management skills
- Strong analytical skills and experience with data-driven decision-making to measure effectiveness.
- Excellent communication and interpersonal skills.
Knowledge:
- Qualification: Graduate/Post-Graduate in Management/Business
- Experience: 15-20 years of experience in a BPO company and a minimum of 5 years of experience managing digital transformation for the Training function.
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