Digital Dentistry Support Specialist

1 week ago

jaipur, India beBeeCustomer Full time

Unlock your potential in digital dentistry as a CX Specialist - APAC. With 47,000 units installed across 101 countries, our organization is leading the way in 3D intraoral scanners and all-in-one digital dentistry platforms.You will provide technical and customer support for our products, attend events, update support materials, and interact with customers online and in person. Strong communication skills, bilingual proficiency (English and Russian), and the ability to travel are key requirements.Main responsibilities include:Handling service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Processing English tickets from CIS, India, and Southeast Asia regionsSupporting dental events and visits to local dealersCreating and updating troubleshooting guidesMonitoring and responding to inquiries on social media (in Russian and English)Requirements include experience using Zendesk, SAP ERP systems, basic understanding of IT infrastructure and hardware, and experience in digital dentistry or the dental industry.

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