Senior IT Systems Specialist

7 hours ago

varanasi, India beBeeInformationTechnology Full time

Shyld AI is building the first generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments. Our flagship wall-mounted UV-C disinfection system leverages AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient.We are seeking an IT professional to support our distributed team and ensure secure, reliable IT operations across systems, networks, and devices.Key ResponsibilitiesIT Support & Troubleshooting: Provide remote technical assistance for employees' hardware, software, and connectivity issues. Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools. Maintain documentation for IT support procedures.Systems Administration: Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure). Monitor system access and ensure compliance with company policies. Support VPN, endpoint security, and multi-factor authentication setup.Network & Security Management: Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment). Perform regular audits of access controls, patches, and updates. Respond to IT security incidents and escalate as needed.Process Improvement & Global Collaboration: Suggest and implement improvements in IT processes and workflows. Collaborate with engineering and operations teams to support remote deployments and field devices when needed. Provide overlapping coverage with U.S. hours for cross-team collaboration.

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