Visa Consultant

4 weeks ago

pune, India IVS-International Visa Service Full time

Position Overview:

We are looking for a Visa Consultant with a minimum of 3 years of experience handling corporate clients. The resource will be responsible for assisting B2B customers and travelers in processing business and tourist visas. This includes providing end-to-end support, ensuring smooth visa application processes, and keeping clients informed at every stage.


Key Responsibilities:

  • End-to-End Visa Support:
  • Guide customers through the visa application process for both business and tourist visas.
  • Ensure timely collection, verification, and submission of required documents.
  • Address client queries and provide solutions for visa-related issues.


  • Customer Communication:
  • Act as the single point of contact for clients during the visa process.
  • Provide regular updates on application status, requirements, and changes in policies.
  • Maintain clear, professional, and prompt communication with clients.


  • Process Management:
  • Coordinate with embassies, consulates, and third-party service providers to ensure smooth visa processing.
  • Monitor and adhere to visa processing timelines and deadlines.
  • Keep track of visa expiry dates and renewal processes for repeat customers.


  • Relationship Management:
  • Build and maintain strong relationships with corporate clients.
  • Provide tailored solutions to meet client-specific requirements.


  • Documentation & Compliance:
  • Ensure all applications comply with the legal and regulatory requirements of destination countries.
  • Maintain accurate records of applications, payments, and communication.


  • Key Qualifications:
  • Minimum 3 years of experience in visa processing, preferably with corporate clients.
  • Strong understanding of business and tourist visa application procedures and documentation.
  • Excellent communication and interpersonal skills.
  • Proficiency in email communication and basic office software (e.g., Microsoft Office).
  • Ability to handle multiple cases simultaneously and meet deadlines.
  • Problem-solving skills with attention to detail and customer satisfaction focus.


Preferred Skills:

  • Experience in B2B customer service.
  • Familiarity with visa-related compliance and regulations in different countries.


Job Location: Bangalore, Mumbai, Delhi

Employment Type: Full-time

Salary: As per industry standards


Why Join Us?

Be part of a dynamic team in a growing organization that values client service excellence and professional development.

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