IVR Configuration Specialist

3 days ago


dombivli, India beBeeConfiguration Full time

IVR Configuration SpecialistWe are seeking an IVR expert to configure, optimize and enhance our call center workflows. The ideal candidate has deep hands-on experience designing complex IVR flows and API integrations.Design, build and optimize Talkdesk IVR / Studio flows including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs and call-handling automation.Integrate Talkdesk with CRM systems using APIs and webhooks.The successful candidate will have:5+ years of hands-on experience with Talkdesk IVR, Studio and routing configuration.Strong knowledge of call center operations especially in BFSI environments.Experience with APIs, scripting and integrations.This role requires expertise in call-flow logic, queue management and real-time metrics. If you are a motivated and detail-oriented professional looking for a challenging opportunity, please apply.



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