IT Support Specialist
2 days ago
Job OverviewThe Service Desk Lead is a key role responsible for handling L2 issues reported with the Helpdesk. This includes receiving calls, emails, and web-tickets from end-users and other Service Desks/Help Desks, creating Incident tickets or Service Request tickets, logging pertinent information, and tracking and classifying incoming incidents or service requests.Main ResponsibilitiesReceive calls, emails, and web-tickets for end users and other Service Desks / Help DesksCreate Incident tickets or Service Request ticketsTrack and classify incoming incidents or service requestsProvide initial assessment of categorization and prioritization for reported Incidents and Service RequestsTarget higher level of first contact resolutionEnsure Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementCommunicate status updates to end-usersCompile data through Incident entryMaintain ownership of Incidents ensuring status update and resolution according to SLAsThis role requires strong communication skills, technical knowledge, and analytical abilities to effectively manage multiple priorities and ensure timely resolution of incidents and service requests.RequirementsBachelor's degree in Computer Science, Information Technology, or related fieldMinimum 3 years of experience in IT support or Helpdesk environmentExcellent problem-solving and analytical skillsStrong communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize tasks efficientlyBenefitsCompetitive salary and benefits packageOpportunities for career growth and professional developmentCollaborative and dynamic work environment
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Support Specialist
1 week ago
tiruppur, India beBeePlatform Full timeJob OpportunityWe are seeking a highly skilled Platform Support Specialist to join our team. In this role, you will be responsible for delivering prompt and accurate live chat and email support to traders using our trading analytics platform.Key responsibilities include:Providing clear and concise support to traders via live chat and emailAssisting traders...
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HR Support Specialist
4 days ago
tiruppur, India beBeeSupport Full timeHR Support SpecialistWe are seeking a skilled and proactive individual to support our hiring process. As an HR Support Specialist, you will play a vital role in managing candidate profiles, job applications, and ensuring successful placements.Key Responsibilities:Manage and update candidate profilesResearch and apply to relevant job openings on behalf of...
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Dental Support Specialist
1 week ago
tiruppur, India beBeeCustomerSupport Full timeDental Support Specialist RoleThis role involves handling customer service tickets via various communication channels for assigned regions. Key responsibilities include processing English language tickets, supporting dental events and visits to local dealers, creating and updating troubleshooting guides, and monitoring social media inquiries.Key...
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Client Support Specialist
2 weeks ago
Tiruppur, India Whatjobs IN C2 Full timePosition: Client Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Company Description Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal,...
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Middleware Support Specialist
11 hours ago
tiruppur, India beBeeMiddleware Full timeUnlock Middleware PotentialYou'll play a pivotal role in our global team, empowering your career with a collaborative community of like-minded individuals.Your key responsibilities include:Middleware Support Specialist: Providing level 2 support for platforms like UDM, HULFT, JBoss ESB, and WebMethod.Maintaining middleware systems for high availability and...
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Technical Support Specialist
1 week ago
tiruppur, India beBeeTechnical Full timeJob OverviewThis is a great opportunity to work as a technical support specialist for the Talkdesk platform. As part of our team, you will be responsible for providing level 2 technical support and implementation expertise for various EMEA-based projects.Key Responsibilities:Provide level 2 technical support for Talkdesk platform incidents and service...
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Tiruppur, India Remote Teams IT Solutions Pvt Ltd Full timeJob Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support) Location : Hi-Tech City, Hyderabad, India. Job Type: Full-Time, Office Based Only. (No Work from Home) Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone) Excellent English communication skills (oral and written). Should be in a...
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IT Support Expert
1 week ago
tiruppur, India beBeeSupport Full timeWe are seeking an IT Service Desk Specialist to join our team.Job DescriptionThe successful candidate will be responsible for providing top-notch support to end-users via phone, chat, and self-service tickets. They will qualify and open tickets for remediation of events, triage tickets to respective teams, and regularly update and follow up on tickets in the...
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tiruppur, India beBeeCustomerSupport Full time**Customer Support Specialist Opportunity**Looking for a flexible and rewarding career? We offer a contract role as a Customer Support Specialist, working from home in the US. As a vital member of our team, you will provide top-notch support to clients via phone or email.This is an excellent chance to develop your communication skills and gain experience in...
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Senior Technical Support Professional
1 week ago
tiruppur, India beBeeit Full timeIT SpecialistWe are seeking a skilled IT specialist to join our team and ensure secure, reliable IT operations across systems, networks, and devices.This role involves providing remote support for employees' hardware, software, and connectivity issues.
