Product Tech Support Advisor
1 month ago
Job Role: Product Tech Support Advisor
Work Experience: 4 to 8 Years
Work location: Kochi
Work Mode: Hybrid
Must Have Skills: Windows Server, SQL/Oracle based application support
Essential Functions:
Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL server
Able to write SQL, and well understanding of Pl/SQL codes.
Manage various .net applications and websites.
Performance monitoring of Webserver – IIS
Have provided technical support (L3)
Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours
Should have very good experience in troubleshooting, independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
Good understanding on traditional SDLC
ITIL certification is preferred
Coordination experience with application vendors for L3/L4 support
Refine and automate regular processes, track issues, and document changes
Experience of 24x7 support for critical production systems.
Have used ITSM tool to manage support process
Ability to organize and plan work independently
Work with customers and project management teams to identify key project milestones and implementation timelines
Work with customers and project management teams to gather requirements and translate them into technical specifications
Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
Participate in QA, UAT & production launch support related to various customer engagements
Collaborate with product development team to help support platform functionality
Working knowledge of support processes and working in support environment
Expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent
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kochi, India IQVIA Full timeJob Role: Product Tech Support AdvisorWork Experience: 4 to 8 YearsWork location: KochiWork Mode: HybridMust Have Skills: Windows Server, SQL/Oracle based application supportEssential Functions:Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL serverAble to write SQL, and well...
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Product Tech Support Advisor
1 month ago
Kochi, India IQVIA Full timeJob Role: Product Tech Support Advisor Work Experience: 4 to 8 Years Work location: Kochi Work Mode: Hybrid Must Have Skills: Windows Server, SQL/Oracle based application support Essential Functions: Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL server Able to write SQL, and well...
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Product Tech Support Advisor
1 month ago
kochi, India IQVIA Full timeJob Role: Product Tech Support AdvisorWork Experience: 4 to 8 YearsWork location: KochiWork Mode: HybridMust Have Skills: Windows Server, SQL/Oracle based application supportEssential Functions:Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL serverAble to write SQL, and well understanding of...
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Kochi, India IQVIA Full timeJob Role: Product Tech Support AdvisorWork Experience: 4 to 8 YearsWork location: KochiWork Mode: HybridMust Have Skills: Windows Server, SQL/Oracle based application supportEssential Functions:Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL serverAble to write SQL, and well understanding of...
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Kochi, India IQVIA Full timeJob Role: Product Tech Support AdvisorWork Experience: 4 to 8 YearsWork location: KochiWork Mode: HybridMust Have Skills: Windows Server, SQL/Oracle based application supportEssential Functions:Should have very good experience in production support of application runs on Windows and databases Oracle, MS SQL serverAble to write SQL, and well understanding of...
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