Professional Customer Service Specialist
2 weeks ago
Job OverviewWe are seeking a skilled professional to support customer inquiries, process orders and manage service tickets.Key Responsibilities:Handle customer queries through ticketing systems and provide timely accurate responses.Review engineering drawings layouts and specifications to process customer orders and submittals.Enter and maintain order details in the system with high accuracy.Prepare and share reports documentation and customer updates.Work with internal teams to resolve issues and ensure customer satisfaction.Retrieve technical and product-related information as needed to support customer requests.Manage multiple tasks in a deadline-driven environment.Required Skills and Qualifications:3-5 years of customer service or technical support experience.Experience with ticketing CRM platforms.Ability to read engineering drawings blueprints or basic technical diagrams.Strong written and verbal communication skills.Proficiency in MS Office 365 Adobe Acrobat OCR tools and Visio.Detail-oriented with strong problem-solving abilities.Qualifications Required:B.E. / B.Tech in Mechanical Engineering from a recognized university.2-3 years of hands-on experience in product design including 2D drafting 3D modelling and assembly using standard engineering and CAD tools.Strong understanding of engineering drawings layouts tolerances and basic manufacturing processes.Experience working with customer specifications technical documents and product requirements.Preferred Background:Experience in manufacturing engineering products construction materials hardware fittings or industrial solutions.Benefits:This opportunity enhances your work life balance with allowance for remote work. The computer hardware and internet must meet the following minimum requirements.Laptop or Desktop:Operating System: WindowsScreen Size: 14 InchesScreen Resolution: FHD (1920x1080)Processor: I5 or higherRAM: Minimum 8GB (Must)Type: Windows LaptopSoftware: AnyDeskInternet Speed: 100 MBPS or higher
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