Senior Technical Program Manager

Get To Know Us FirstWho We AreAt interface.ai, we're redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.Our mission:To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.We're not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we're shaping the future of AI in financial services.Join us to build something transformative.Careers - https://interface.ai/open-positionsLinkedIn - https://www.linkedin.com/company/interface-ai/Role – Senior Technical Program ManagerLocation – India (Remote)Team – Program Management OfficeLevel - SeniorWe are seeking a Senior Technical Program Manager (TPM) to own the execution of high-impact, cross-functional initiatives spanning Engineering, Product, Sales, Support, Compliance, and Technical Customer Success (TCSMs).This is a customer-facing and internally strategic role — you will ensure the smooth delivery of our intelligent AI solutions from scope definition to launch, driving alignment across technical teams, client stakeholders, and compliance standards. You will be the connective tissue between product design, technical execution, and business outcomes, ensuring programs are delivered with speed, safety, and customer delight.What You'll Do –- Program Delivery: Own end-to-end program execution, including customer-facing AI/IVA solution implementations across multiple products and phases.- Cross-Functional Leadership: Collaborate with Product on roadmap alignment, partner with Sales & TCSMs on adoption, coordinate with Support & Compliance to ensure secure and compliant delivery.- Stakeholder Management: Act as a bridge between customer stakeholders and internal teams; manage expectations, alignment, and communication plans.- Program Discipline: Apply risk management, change management, and scope management best practices to keep programs predictable and successful.- Execution Excellence: Drive technical projects through architecture reviews, sprint planning, milestone tracking, and post-launch retrospectives.- Risk & Compliance: Oversee approved actions and workarounds to mitigate risks; ensure adherence to security, PII protection, and audit requirements.- Global Collaboration: Work effectively with offshore teams, global stakeholders, and across time zones.- Continuous Improvement: Define KPIs, reporting dashboards, and metrics for project success; streamline processes and automate wherever possible.- Customer Advocacy: Guide customers towards standard best practices in AI and banking, while balancing customization needs.- Mentorship & Leadership: Coach project team members, instill accountability, and motivate multi-disciplinary teams to deliver with urgency.What You'll Bring- 7–10 years of program management experience, with a strong technical background (engineering, architecture, or development)- Proven experience managing end-to-end delivery of at least 3 complex, multi-phase projects- Familiarity with AI and enterprise platforms; experience in the banking/fintech domain preferred- Strong understanding of engineering processes (Agile, DevOps, SDLC) and ability to engage deeply with Product Managers and Engineers on technical challenges- Demonstrated success working with offshore and global teams in distributed setups- Hands-on experience with project management tools (JIRA, Smartsheet, Asana, etc.)- Project Management Certification (PMP or equivalent) preferred- Experience defining and tracking program KPIs and metrics- Strong communication skills, with the ability to engage executives, customers, and engineers effectively- Analytical, detail-oriented, with excellent problem-solving ability- Startup mindset: self-motivated, thrives in ambiguity, growth mindset, emotionally mature, loves learning and research- Bonus: MBA or equivalent business acumen; prior work in regulated industriesWhy Join Us?- Remote-First Policy – flexibility to work across geographies- Comprehensive Insurance Coverage – health and wellness benefits- Career Impact – opportunity to shape foundational programs in a rapidly scaling AI company- High Growth – join a top-100 fastest-growing Fintech in Silicon Valley, working with global AI and enterprise leaders