Expert Technical Solutions Professional

1 day ago


dombivli, India beBeeTechnical Full time

Enterprise Technical Solutions SpecialistWe seek an Enterprise Technical Solutions Specialist to provide expert technical support to our clients. As a key member of our team, you will be responsible for resolving complex technical issues and ensuring seamless client experiences.You will serve as the primary point of escalation for customer-reported technical issues.Investigate and debug technical problems involving platform functionality, integrations (ERP, APIs), data discrepancies, and user configuration.Utilize tools like SQL, Postman, and log monitoring systems to perform thorough root cause analysis.Collaborate with engineering and product teams to resolve bugs and ensure timely communication with customers.Maintain detailed case notes, documentation, and internal knowledge base content.In this role, you will also act as a technical advisor for assigned enterprise clients, developing in-depth familiarity with their system configurations, integrations, and support requirements. Regular check-ins with Customer Success Managers will ensure alignment and effective issue resolution.This is an exceptional opportunity to shape the future of enterprise technology and work alongside a global SaaS team supporting leading clients.



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