AI Leader

Job DescriptionWe are seeking a highly skilled and experienced leader to join our team as a Vice President, Engineering Management Lead. This is a critical role that will involve driving the adoption of innovations like AI and automation to redefine how we deliver value to clients.The successful candidate will be responsible for shaping the operating model, developing strategies, and executing roadmaps to transition large-scale operations from traditional models to AI-driven ones. They will also collaborate with cross-functional teams to integrate Agentic solutions into delivery frameworks, ensuring seamless delivery in hybrid models.This role requires a strong understanding of AI/Automation, hybrid workforce models, and digital operations, as well as proven track records of leading operating model transformations at enterprise scale.Key Responsibilities:Enterprise AO Strategy & Design:Shape the operating model, role archetypes, and governance required for AO at scale.Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.Collaborate with COOs and CFO organizations to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Delivery Readiness & Client Success:Lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.Drive AO-led delivery efficiency and business outcomes in designated accounts.Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Change Leadership:Lead the Change Management function to drive mindset, process, and culture shifts across Genpact and client ecosystems.Collaborate with Global Delivery Center (GDC) leads to integrate AO into scaled delivery hubs.Lead the adoption and internalization of Agentic-first ways of working.Customer Experience & Value:Oversee the Agentic Customer Experience (ACE) function and ensure adoption frameworks drive measurable value for clients.Track and report outcomes across delivery excellence (Stability + Client Outcomes), efficiency, effectiveness, and client satisfaction.Ensure over 85% compliance on Delivery Quality Index (DQI) across AO accounts by 2026.Establish AO best practices and playbooks, embedding continuous improvement across service lines.Partner with vertical COOs on transition planning, stable delivery, and AO adoption KPIs (NPS, responsiveness, predictability).Responsible & Sustainable AO:Partner with the Head of Responsible AI to embed compliance, ethics, and observability into operations.Ensure scalable, resilient, and future-ready AO practices aligned with regulatory standards.Talent & Capability Build:Build a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).Develop career pathways, certifications, and rotation models to ensure workforce readiness.Risk & Compliance Leadership:Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal/Compliance teams.Thought Leadership & Influence:Represent Genpact externally at client forums.