Cloud Solution Operations Engineer

Cloud Solution Operations Engineer About Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers—and their customers—to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, Ingenico serves the needs of millions of consumers every day. Through our advanced integrated solutions and network of partnerships, we simplify the world of payments and bring value-added services to move commerce forward. We have an exciting opportunity to join our team. You will be part of a dynamic and innovative culture where new ideas are encouraged and collaboration is key. About the Role We are looking for a Cloud Solution Operations Engineer who will provide cloud platform and production support for Ingenico’s payment platforms and devices, ensuring stability, compliance, and operational excellence across multiple global regions. You will play a critical role in managing high-priority incidents, maintaining system reliability, and supporting the continuous improvement of cloud operations. This is a Permanent, Full-time, Hybrid based in Noida, India. What You’ll Do Optimize and maintain Ingenico’s SaaS platforms to enhance performance, reliability, and availability. Provide production and cloud support for global platforms and manage technical incidents and escalations across APAC, EMEA, and NAR regions. Analyze dashboards and logs to identify root causes of performance degradation, downtime, or system failures, and propose corrective actions. Deploy, monitor, and maintain infrastructure and application updates using CI/CD pipelines (GitLab, Terraform, ArgoCD). Ensure compliance and system security (PCI DSS, AWS WAF, network firewall) through proactive monitoring, backups, and business continuity planning. Collaborate globally with Critical Incident Management, Change, Release, and R&D teams following a “Follow-the-Sun” model. Lead and participate in incident, problem, release, and change management activities; document FAQs, and manage ticket and RCA updates. Upskill and mentor team members in infrastructure, automation, and cloud security best practices under the guidance of the Lead DevOps & Automation team. Drive operational transformation by modernizing infrastructure processes and enhancing production architecture for scalability and resilience. Support on-call rotations including occasional weekend and late-night deployments as part of the global support schedule. What You’ll Bring Education & Certifications: ITIL Certification ( Mandatory ) AWS Certification ( Preferred but not mandatory ) Technical Expertise: Cloud & IaC: AWS (primary), GCP (good-to-have), Terraform, EKS, ECR, GitLab, CI/CD pipelines, ArgoCD Languages: Python, Shell/Bash scripting Monitoring Tools: Datadog, Grafana Security & Network: PCI DSS, SSL/TLS, TCP, AWS WAF, Network Firewall Database: RDS, PostgreSQL (good-to-have) Experience: Minimum 10 years of experience in a production or cloud operations environment. Proven ability to handle production stability, RCA, and change impact analysis. Background in payments, fintech, or banking environments preferred. Soft Skills: Strong analytical and troubleshooting mindset. Excellent communication and collaboration skills. Ability to work independently and under pressure in a global support model. Customer-focused and proactive approach to problem-solving. What We Offer Hybrid working Employee recognition and global exposure Learning & development opportunities to fuel your growth Health & wellness programs Inclusive and innovative work environment Opportunities to work with global teams across regions At Ingenico, diversity fuels innovation. We’re proud to be an Equal Opportunity Employer — and we can’t wait to see what you’ll bring to our team. Ready to grow with us? Apply now and help us deliver the next generation of trusted payment experiences. Follow us on: Please visit: