Manupatra | Inside Sales Specialist | uttar pradesh

7 days ago

uttar pradesh, India Manupatra Full time

Job Description
Inside Sales & Renewals Specialist
Job Location: Noida Sector-1
Role Type: Individual Contributor

Required Qualifications Bachelor's degree in business, Finance, Marketing, or a closely related field.
Minimum 1 year of experience in a similar role.

Vision for Role

We are looking for a proactive and detail oriented Inside Sales & Renewals Specialist to join our team. This role is essential in building strong client relationships, managing renewals effectively, and maximizing revenue opportunities.

Key aspects include:
Overseeing and coordinating the entire renewal process with a customer-centric approach.
Conducting timely follow-ups to ensure customer satisfaction and renewals.
Maximizing revenue collection and identifying opportunities for upselling or cross-selling. Supporting the Sales team in achieving renewal targets.
Roles & Responsibilities Customer Communication Initiate timely and proactive communication with clients nearing renewal to understand their needs and provide tailored renewal solutions.
Conduct follow-up calls and send emails to ensure a smooth and client-friendly renewal process.

Relationship Building and Support Develop and maintain strong client relationships by addressing client needs promptly and providing high-quality service.
Work closely with clients to identify additional value opportunities, enhancing overall client satisfaction and loyalty.
Renewal Tracking and Planning Maintain a comprehensive tracking system for upcoming renewals.
Collaborate with the sales team to identify key renewal opportunities and are as for enhancing client relationships.
Revenue Collection Follow up on outstanding payments and assist with any billing inquiries, ensuring timely revenue collection.

Sales Team Collaboration Collaborate with the sales team to share insights, provide necessary information, and help achieve client renewal and up sell targets.
Contribute to identifying upsell and cross-sell opportunities during the renewal process to drive revenue growth.

Required Skills 1+ years in Inside Sales, Renewals, Customer Support, and Revenue Generation.
Strong understanding of post-sales Inside Sales and revenue generation processes.
Ability to effectively handle client renewals and close sales over the phone.
Excellent communication and interpersonal skills to build and sustain strong client relationships.
Well-networked and knowledgeable about the target community. Process-driven approach with strong organizational skills.

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