Senior Client Partnership Specialist

2 weeks ago

shimoga, India beBeeAccountManager Full time

We are seeking a seasoned Account Manager to strengthen our client partnerships and delivery interfaces across regions. This role combines relationship management, production intelligence, and delivery governance, requiring strong communication and project management skills.Key ResponsibilitiesClient Partnership & Servicing:Serve as the primary point of contact for assigned clients, ensuring alignment between client expectations and delivery outcomes.Translate creative objectives into actionable production briefs.Advise clients on production feasibility, timelines, and optimization opportunities.Build long-term client relationships based on trust, responsiveness, and delivery excellence.Project & Delivery Governance:Oversee end-to-end project lifecycle — from brief intake, planning, production, QC, and delivery.Manage project timelines, resource allocation, and internal communication between teams.Ensure all jobs are initiated and tracked through workflow tools.Proactively identify risks or dependencies and implement mitigation strategies to maintain SLAs and quality standards.Production Knowledge & Technical Understanding:Demonstrate solid understanding of creative production workflows across media types:Digital: HTML5 banners, emails, landing pages, UI/UX, social assetsMotion: animation, video edits, motion graphics, versioningPrint: brochures, key visuals, retail and in-store materialsUnderstand creative tools, file formats, and delivery specs (Adobe CC, Figma, After Effects, Premiere, Photoshop, Illustrator).Collaborate with automation and AI teams to identify process improvements and innovation opportunities.Financial & Resource Management:Support budget estimation, effort tracking, and job reconciliation with finance and operations.Manage workload distribution and utilization across assigned teams.Contribute to discussions on account profitability and forecast accuracy.Collaboration & Communication:Partner with Regional Service Delivery Heads and Studio Leads to align delivery strategy.Collaborate with onshore account managers to ensure a unified client experience.Communicate project status, risks, and performance clearly and proactively to all stakeholders.Contribute to client presentations, quarterly reviews, and NPS feedback follow-ups.RequirementsThe ideal candidate will have 8-14 years of experience in account management, client servicing, or production leadership within advertising, creative production, or digital agencies.Familiarity with production tools and platforms (Adobe Creative Cloud, Figma, Workfront, Jira, or equivalent).Proven ability to interface with global clients and manage multiple projects simultaneously.Strong working knowledge of creative production processes, asset management, and content adaptation workflows.Excellent communication and relationship management skills.Strong organizational and project management skills with attention to detail.Ability to balance creativity, process, and commercial pragmatism in decision-making.

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