Event Associate

4 weeks ago

india Zolo Full time

About Zolo

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing .


Key Responsibilities:

  • Community Event Execution: Plan, organize, and execute community events from start to finish, including coordinating logistics, managing vendors, and ensuring a smooth event day experience.
  • Process Compliance: Ensure 100% compliance with community event processes and procedures, including obtaining necessary permits, adhering to safety regulations, and maintaining accurate event documentation.
  • Performance Metrics: Monitor and analyze performance metrics, including Customer Satisfaction (CSAT) ratings and event engagement levels, to evaluate the success of community events and identify opportunities for improvement.

Key Performance Indicators (KPIs):

  • Community Event Process Compliance: Ensure 100% compliance with community event processes, including permit acquisition, safety protocols, and event execution procedures.
  • Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher at the event level by delivering exceptional experiences and addressing attendee feedback promptly and effectively.
  • Event Engagement: Increase event engagement levels by implementing creative strategies to attract and retain attendees, including interactive activities, entertainment, and networking opportunities.

Qualifications and Skills:

  • Bachelor's degree in Event Management, Marketing, Communications, or a related field.
  • Previous experience in event planning and execution, preferably in a community or nonprofit setting.
  • Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders and community members.
  • Creativity and innovation in event planning and promotion, with a focus on creating memorable and engaging experiences.
  • Attention to detail and a commitment to quality and excellence in all aspects of event execution.
  • Proficiency in event management software and Microsoft Office suite.
  • Flexibility to work evenings and weekends as required by event schedules.

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