Rubrik CDM Admin

Rubrik CDM Admin

Experience: 9-15 Years

Location: Chennai/Madurai

Notice Period: *Immediate to 30 days*.

Mandatory Skillset: Rubrik CDM

Job Description:

- 9+ years of hands-on Data Protection Experience
- Working experience with Rubrik Backup Technology
- Familiar with Other Technology- Veritas NetBackup, DDBoost, Data Domain, ECS, Veritas Appliance, DPA Reporting, Ops Center IBM, Tape Library, and Azure Cloud Backup
- Familiar with ITIL Process
- Overnight and weekend availability may be required as needed Required Knowledge, Skills & Abilities
- Expertise in Rubrik Cluster Data Protection
- Hands on Experience in Rubrik Backup & Restore (VM, SQL Snappable, Oracle Snappable, Managed Volume, Live Mount, and NAS Backup)
- Hands on Experience in Rubrik Polaris
- Troubleshoot Rubrik Backup Failures or performance related issues
- In Rubrik, should be able to create new SLA, File Set, Backup Schedule, Retention, Archiving to Cloud, Replication
- Should be able to work on Brik Expansion / Movement across Rubrik Cluster.
- Knowledge on PowerShell for Automation Part
- Able to handle Critical Incident Calls.
- To adhere to quality standards, regulatory requirements and company policies
- To provide support for on call escalations and doing incident and problem management
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.