Digital Dentistry Expert

1 week ago

bareilly, India beBeeCustomer Full time

Job DescriptionWe are seeking a Technical Support Specialist to provide exceptional customer experience for our clients in the APAC region.The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to work independently. Provide technical support via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS) Process English tickets from CIS, India, and Southeast Asia regions. Support dental events and visits to local dealers Create and update troubleshooting guides Monitor and respond to inquiries on various platforms Key Responsibilities: Handle service tickets with professionalism and urgency Collaborate with cross-functional teams to resolve complex issues Develop and maintain knowledge base articles and documentation Participate in quality improvement initiatives to enhance customer satisfaction Required Skills and Qualifications Experience using Zendesk or similar helpdesk software Knowledge of SAP ERP systems or equivalent Basic understanding of IT infrastructure and hardware, with troubleshooting abilities Experience in digital dentistry, CAD/CAM, or the dental industry Over 3 years of experience in a company engaged in B2B business Benefits Opportunity to work with a global provider of 3D intraoral scanners and digital dentistry solutions Chance to develop skills in customer support and technical expertise Collaborative and dynamic work environment Others Remote work option available Candidate must have proficiency in Microsoft Office and Google Suite A degree in dentistry or relevant field is an asset

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