Financial Services Call Center Optimization Specialist
3 days ago
Job DescriptionWe are seeking an expert-level Talkdesk Consultant to optimize and enhance our Talkdesk IVR and Studio workflows for a financial services call center.The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Design, build, and optimize Talkdesk IVR / Studio flows including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM / case-management systems (API, webhooks, data actions).Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Key ResponsibilitiesDesign and Optimize IVR Flows: Build and implement complex IVR flows using Talkdesk Studio, including multi-level menu structures and dynamic routing.Configure Call Center Operations: Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation to meet business needs.Integrate with CRM Systems: Integrate Talkdesk with CRM/case-management systems using APIs, webhooks, and data actions.Ensure Regulatory Compliance: Implement call recording, consent prompts, regulatory messaging, and audit-ready routing to meet compliance requirements.RequirementsExpert-Level Experience: 5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong Knowledge of Call Center Operations: Deep knowledge of call center operations, especially in BFSI environments.API and Integration Expertise: Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Call-Flow Logic and Queue Management: Expertise in call-flow logic, queue management, SLAs, and real-time metrics.Ability to Work Independently: Ability to work independently, deliver fast results, and support U.S. business hours when needed.
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Data Center Cost Optimization Specialist
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Talkdesk IVR Configuration Consultant
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Jamnagar, India Jade Business Services (JBS) Full timeWe are seeking an expert-level Talkdesk Consultant to configure, optimize, and enhance our Talkdesk IVR and Studio workflows for a financial-services / asset-management call center. The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio....
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Talkdesk IVR Configuration Consultant
3 days ago
Jamnagar, India Jade Business Services (JBS) Full timeWe are seeking an expert-level Talkdesk Consultant to configure, optimize, and enhance our Talkdesk IVR and Studio workflows for a financial-services / asset-management call center. The ideal candidate has deep hands-on experience designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio....
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Cloud Cost Optimization Specialist
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Jamnagar, India beBeeCost Full timeJob Title: Cloud Cost StrategistWe are seeking a skilled Cloud Cost Strategist to lead our cloud financial operations, cost modeling, automation, and AI-enhanced optimization initiatives.Job DescriptionAs a key member of our team, you will be responsible for developing and implementing comprehensive cost optimization strategies, roadmaps, and forecasting...
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Jamnagar, India Votiko Full timeVotiko Solutions Private Limited - Shaping Careers, Connecting Talent Across the NationType: BPO International Call CenterPosition: Call Center ExecutivesEmpower Your Career! Work From Home - Unlock Opportunities NationwideAbout Us: Step into the realm of Votiko Solutions, an industry leader and the epitome of the best call center experience. Beyond customer...
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Financial Operations Specialist
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Financial Process Optimization Lead
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