Operations Expertise Lead

4 days ago


bharatpur, India beBeeTransformation Full time

Enterprise Operations Transformation LeaderAbout the RoleWe are seeking an experienced Enterprise Operations Transformation Leader to drive our company-wide transition from traditional operations to modern, agentic models. This role will be instrumental in shaping our operating model, governance structure, and strategic initiatives to deliver exceptional value to clients.Key Responsibilities:Design and implement large-scale operations transformations, aligning engineering practices with strategic goals.Develop and execute a comprehensive roadmap for transitioning over 95,000 full-time equivalents from traditional operations to agentic models.Collaborate with senior leadership teams to drive business outcomes, including annual recurring revenue growth, margin expansion, and revenue per headcount.Translate operational outcomes into commercial value propositions, building metrics dashboards to track efficiency, revenue rotation, and value delivered.Additional Responsibilities:Lead change management efforts to drive mindset, process, and culture shifts across our organization and client ecosystems.Oversee the customer experience function, ensuring adoption frameworks drive measurable value for clients.Maintain delivery quality indices above 85% across agentic accounts by 2026.Establish best practices and playbooks for continuous improvement across service lines.Partner with vertical leaders on transition planning, stable delivery, and adoption KPIs (NPS, responsiveness, predictability).Requirements:Proven experience in large-scale operations leadership, with a strong track record of leading operating model transformations.Demonstrated ability to influence C-Suite, clients, and large-scale teams.Deep expertise in organizational design, change management, and customer success.Global leadership experience with multi-country delivery models.



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