Support Operations Manager

1 week ago

moradabad, India beBeeCustomer Full time

Client Service DirectorWe are looking for a strong and dependable Client Service Director to lead our client support team and ensure smooth, high-quality service delivery. This role needs someone who can manage demanding clients, guide the team effectively, and work closely with internal teams to achieve seamless results.This is a leadership position responsible for managing the support team and ensuring excellent service delivery. The ideal candidate will have strong communication and problem-solving skills, as well as experience in customer support management.The key responsibilities of this role include:Leading and mentoring the support team to maintain consistent service qualityHandling escalations and complex issues, especially for sensitive accountsJoining client calls, giving updates, and maintaining a solid working relationship with key stakeholdersCoordinating with internal teams to resolve issues faster and improve overall delivery and SLA complianceMonitoring performance, identifying gaps, and strengthening processesPreparing regular reports on support performance and customer satisfactionPlanning and managing training to upskill the teamMaintaining and refining SOPs to ensure smooth day-to-day operations

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    moradabad, India beBeeLogistics Full time

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    moradabad, India beBeeAdministration Full time

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    moradabad, India beBeeManager Full time

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