Technical Support Specialist

19 hours ago

Jodhpur, India beBeeSupport Full time

Technical Support SpecialistOro Labs is a procurement orchestration company on a mission to humanize the procurement experience.The Technical Support Specialist will provide technical assistance to enterprise customers after they’ve gone live with our platform.Serve as a primary point of escalation for customer-reported technical issues.Analyze and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.The ideal candidate has a strong understanding of procurement processes, supply chain management, or enterprise systems, as well as excellent communication skills and analytical mindset.We seek a skilled problem solver who can effectively troubleshoot and resolve complex technical problems in a timely manner.This role requires a proactive approach to identifying and addressing potential issues before they impact our customers.In addition to technical expertise, this position demands strong interpersonal and communication skills to collaborate with cross-functional teams and communicate effectively with customers.We offer competitive compensation and benefits packages that reflect the value we place on our employees' contributions to our organization's success.

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