Cloud Solutions Architect

3 days ago

hyderabad, India beBeeIvr Full time

Cloud Solutions Architect Job DescriptionThis position requires expertise in IVR development and quality analysis using Agile and Waterfall methodology. The ideal candidate will be responsible for designing and architecting IVR solutions, developing and customizing IVR flows, designing and customizing agent scripts, working with voice Bot, outbound campaign design and management, integrations/APIS, monitoring performance and troubleshooting, handling telephony configuration SIP and VoIP, reporting and analytics, analyzing intent mining, topic management, SBC integration, following ITIL process to work on requirements, POCs with new tools and vendors, and preparing analytical dashboards and wallboards for contact center data as per business needs.Main Responsibilities:IVR Solution Design and DevelopmentIVR Flow CustomizationAgent Script Design and CustomizationVoice Bot IntegrationOutbound Campaign ManagementIntegration and API ManagementPerformance Monitoring and TroubleshootingSIP and VoIP Configuration ManagementReporting and AnalyticsIntent Mining AnalysisTopic ManagementSBC IntegrationITIL Process CompliancePOC with New Tools and VendorsContact Center Data AnalysisAbout the Role:This is a key role that requires strong technical expertise and ability to collaborate with cross-functional teams. As a cloud solutions architect, you will play a crucial part in ensuring the smooth operation and maintenance of our telecommunications infrastructure.Key Skills and Qualifications:Strong technical skills in IVR development and quality analysisExperience in Agile and Waterfall methodologyKnowledge of telephony configuration SIP and VoIPAbility to integrate with voice BotExperience in outbound campaign design and managementSkills in integration and API managementAbility to analyze intent mining and topic managementExperience in SBC integrationCompliance with ITIL processAbility to collaborate with cross-functional teamsWhat We Offer:We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

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