Account Manager

2 days ago

bangalore, India BigCity Promotions Full time

Job Requirements and Responsibilities:

  • Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
  • Contribute to client’s business growth by identifying new opportunities.
  • Key Account Management
  • Coordinating with various teams eg. Creative, Product Development, Delivery & Fulfillment, Operations etc.
  • Responsible for future business generation from existing clients.
  • Foster a productive and empowering working environment.
  • Deliver company business and revenue goals.
  • Will work on multiple projects at once and ensure strong integration across the organization.
  • Lead new business efforts and determine the optimal staffing assignments for new initiatives.
  • Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
  • Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills.
  • Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users
  • Work closely with the backend functional teams like creative, technology, procurement, finance etc. and liaison the tasks with the client
  • Creation and presentation of monthly program review decks and proposing engagement strategies to client Invoicing, payment tracking

Minimum Qualifications:

  • 5+ years of experience in client servicing and account management, preferably in loyalty programs, CRM, or customer engagement domains.
  • Proven track record of growing key accounts and identifying new business opportunities within existing client portfolios.
  • Strong background in account management, client communication, and campaign execution.
  • Demonstrated excellence in client service and relationship management, with the ability to build and sustain long-term partnerships.
  • Experience in loyalty marketing, B2B programs, or consumer engagement platforms is highly desirable.
  • Agency experience (advertising, marketing services, or digital) is strongly preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal abilities and stakeholder management.
  • Hands-on experience in problem-solving, project coordination, and managing client expectations under pressure.
  • Highly customer-focused with a proactive mindset to drive client success and satisfaction.
  • Ability to work in a fast-paced, deadline-driven environment with cross-functional teams.

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