Receptionist/Administrator

The Academy Receptionist is the first point of contact for students, parents, visitors, and staff. You will manage communications (in person, phone, email), support administrative tasks, maintain records, and help with the day-to-day flow of the academy. The ideal candidate is friendly, professional, detail-oriented, and able to multitask in a busy environment.Key Responsibilities / DutiesFront Desk & CommunicationGreet and welcome visitors, students, parents, and guests; determine their needs and direct them appropriatelyAnswer phone calls (multi-line if applicable), respond to or forward inquiries, take messagesManage incoming and outgoing emails and correspondenceIssue visitor passes or badges (if applicable) and maintain visitor sign-in logsAnnounce or direct students and guests to appropriate personnel or classroomsAdministrative & Office SupportMaintain and update student, staff, and visitor records in database / systemHandle admissions inquiries: provide information, schedule appointments, send brochures or enrollment formsAssist with registration, enrolment, and fee collection (or coordinate with finance)Prepare, photocopy, scan, sort, and distribute administrative materialsReceive, sort, and dispatch mail, parcels, deliveriesMaintain inventory of front-office supplies, school stationery, brochures, formsCreate and maintain filing systems (digital and hardcopy)Coordinate with teaching staff and management for scheduled events, meetings, parent-teacher conferencesSupport internal communications: notices, announcements, internal memosProvide first-level assistance to students or staff (e.g. signing in/out, attendance, basic questions)Assist in maintaining a clean, organized, and professional reception areaOther DutiesMonitor student attendance, check absences, notify relevant staff or parentsSupport during special events, functions, and academy programsLiaise with external vendors, service providers, and contractors visiting the academyMay assist in basic finance tasks like issuing receipts, handling petty cash (if applicable)Escalate issues to management when necessary and follow up on pending mattersQualifications / RequirementsEducation: Minimum: High school diploma or equivalent. (A certificate or diploma in office administration / secretarial studies / business is a plus.)Experience: 1–2 years in reception, front-office, or customer-facing administrative role preferredSkills:Excellent verbal and written communication skillsStrong interpersonal skills; customer oriented and pleasant demeanorProficiency in MS Office (Word, Excel, Outlook) and basic computer useAbility to multitask, prioritize, and work well under pressureGood organizational and time-management skillsAttention to detail and commitment to accuracyDiscretion and confidentiality when handling personal or sensitive informationAbility to work independently as well as part of a teamOther:Comfortable interacting with children, parents, and staff in an educational settingPunctual and reliableProfessional appearance and demeanorWorking Hours & ConditionsFull-time, Monday to Saturday, or 5[Specify timings, e.g. 9:00 AM – 6:00 PM (or as applicable)]Occasional overtime or work during events, open houses, weekends as neededWork from the academy's front office; mostly indoor workOccasional movement—walking to classrooms, delivering documents, etc.Compensation & BenefitsIncentives / performance bonus (if applicable)Paid leave, holidays[Other benefits your academy offers, e.g. staff training, reimbursements, medical aid, etc.]Job Type: Full-timePay: ₹8, ₹22,025.80 per monthWork Location: In person