Product Operations Intern

3 days ago

bangalore, India Graphy Inc. Full time

Intern – Product Operations and ManagementPosition Overview:We're looking for a Product Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.About the RoleAs a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration, giving you hands-on exposure to the full product lifecycle.Key Responsibilities:- Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.- Document customer feedback and product issues for the Product team.- Help develop and optimize processes for sharing customer insights with Product.- Assist in organizing and documenting product updates for Customer Support.- Support creation of internal knowledge base articles on new features and product changes.- Represent the voice of the customer in cross-functional meetings.- Track and measure the impact of product changes on support ticket volume and customer satisfaction.Required Qualifications:- Currently pursuing a Bachelor's degree in Business, Computer Science, Information Systems, or related field.- Strong analytical skills with great attention to detail.- Excellent written and verbal communication skills.- Ability to simplify complex information into clear, actionable insights.- Basic understanding of product development and customer support workflows.- Strong organizational skills with the ability to manage multiple priorities.Good to Have:- Previous internship or experience in customer support, product management, or operations.- Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).- Basic SQL knowledge.- Experience with project management tools (e.g., Jira, Asana).What We Offer:- Hands-on experience in product operations and customer experience.- Mentorship from experienced Product and Customer Support professionals.- Exposure to real-world product development processes.- Opportunity to impact product decisions through data-driven insights.- Collaborative, cross-functional work environment.- Structured internship program with clear learning objectives.- Compensation will be 20K as stipend.Duration:6 months, On site.Location:Unacademy Head Office, Domlur, Bangalore, India.

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