Dedicated Patient Care Advocate

1 week ago

bhavnagar, India beBeeCustomerService Full time

Job OverviewWe are seeking a dedicated Patient Care Coordinator to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service through various communication channels.About the RolePatient Interaction: Develop and maintain positive relationships with patients, utilizing active listening skills, empathy, and professionalism to ensure their needs are met.Issue Resolution: Identify and resolve customer concerns in a timely and efficient manner, adhering to company policies and guidelines.Product Knowledge: Stay up-to-date on products or services to provide accurate information and recommendations to customers.Documentation: Accurately record customer interactions, transactions, and issues in our CRM system to maintain comprehensive records.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to industry regulations, ethical standards, and company policies to ensure customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

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    bhavnagar, India beBeeCustomerService Full time

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    bhavnagar, India beBeeHealthcare Full time

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