Store Manager HK
4 days ago
Location:Malad 6 Days Work fromOffice
Weare looking for a dynamic StoreManager to join our client a renowned tattoo companyand lead the operations at their studio. If youre passionate aboutdelivering exceptional customer experiences and thrive in afastpaced creative environment this role is foryou
KeyResponsibilities:
- Fostera positive energetic team spirit enhancing collaboration betweenartists and team members.
- Oversee daytodaystudio operations ensuring a seamless experience for walkin clientsand delivering exceptional customerservice.
- Maintain studio hygiene and atmospherein line with company standards keeping the vibe upbeat andengaging.
- Provide personalized service tocreate immersive and memorable experiences for eachcustomer.
- Adhere to studio SOPs and operationalprocesses with precision.
- Handle inbound clientqueries manage appointments and bookconsultations.
- Organize training sessions forartists focusing on skilldevelopment.
- Implement and drive salesstrategies follow up with potential leads to boost studiosales.
- Prepare team rosters and manage artisttransfers and guest spots to ensure the studio is fullystaffed.
- Coordinate with the design team andclients to deliver artwork that meets expectations ontime.
- Collaborate with the HQ sales team toidentify areas for improvement and increasesales.
- Professionally manage customercomplaints and objections.
- Provide regularperformance reports (daily weekly monthly) to the reportingmanager.
- Maintain accurate CRM data for betterdecisionmaking and business growth.
- Managedaily cash flow deposits andrecordkeeping.
- Oversee employee accommodationensuring cleanliness and a positive livingenvironment.
- Graduate inany stream.
- Experience in industries like RealEstate Automobile or Jewellery is preferred but notmandatory.
- Strong background in retailmanagement is a plus.
- Excellent verbal writtenand interpersonal communicationskills.
- Selfmotivated with a strong focus onsales and customer service excellence.
- Strongtime management and multitaskingskills.
- Ability to work effectively with alllevels of the organization and externalclients.
- Prior experience in customer servicesales or operations management is anadvantage.
- Ability to perform well in afastpaced teamorientedenvironment.
Ifyou are driven customerfocused and ready to lead a vibrant teamapplynow
customerservice,studio,interpersonal communication,operationsmanagement,time management,retailmanagement,operations,multitasking,sales
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