ITSM Specialist

5 days ago

kanpur, India beBeeFreshservice Full time

Our organization seeks a skilled IT Service Management (ITSM) specialist to oversee the administration and configuration of Freshservice modules. The ideal candidate will have 3-5 years of experience in ITSM roles, with a minimum of 2 years hands-on experience in Freshservice administration and setup.The successful professional will be responsible for configuring, customizing, and maintaining Freshservice components, implementing automation workflows and integrations, designing and refining IT service management processes, collaborating with stakeholders, and providing training and support.Key responsibilities include:Configuring, customizing, and maintaining Freshservice components including Incident, Problem, Change, Asset, and Service Catalog.Implementing automation workflows, SLAs, and integrations with other enterprise tools.Designing and refining IT service management processes aligned with ITIL best practices.E nsuring compliance, consistency, and continuous improvement across service management operations.Collaborating with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Providing training and support to end-users and internal teams on Freshservice usage and enhancements.Developing dashboards and reports to track KPIs, SLA adherence, and service performance.Analyzing trends to identify improvement opportunities and reduce ticket resolution time.Exploring and implementing new Freshservice features and third-party integrations to enhance platform capabilities.Supporting initiatives around self-service, knowledge management, and AI-driven support.

  • ServiceNow Developer

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    Kanpur, India Yuktic Full time

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    kanpur, India beBeeService Full time

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    kanpur, India beBeeFreshservice Full time

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    kanpur, India beBeeServiceNow Full time

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    Kanpur, India Sonata Software Full time

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    Kanpur, India OptiLnX Full time

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    6 hours ago

    kanpur, India beBeePerformance Full time

    Middleware Expert wantedAs a Middleware Administrator, you will play a critical role in ensuring the high availability and performance of middleware systems. Your responsibilities will include providing L2 support for platforms such as UDM, HULFT, JBoss ESB, and WebMethod, managing and maintaining middleware systems to ensure compliance with ITSM processes...

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    kanpur, India beBeeServiceNow Full time

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    kanpur, India beBeeNetwork Full time

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    kanpur, India beBeeNetwork Full time

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