Workforce Optimization Specialist

2 weeks ago

ahmedabad, India beBeeOperational Full time

Workforce Optimization ProfessionalThe ideal candidate will play a pivotal role in designing, deploying, and optimizing systems to support operational efficiency, strategic insights, and compliance objectives.You will be responsible for leading the end-to-end implementation of workforce management solutions, including requirements gathering, system configuration, testing, and go-live support.Develop and maintain forecasting, scheduling, and real-time adherence models within Verint WFM.Configure and fine-tune DPA and Speech Analytics to capture actionable insights, monitor process compliance, and support quality improvement initiatives.Key Requirements:Verint Cloud Certified (VCS) is mandatory.Benefits of Working with Us:A dynamic work environment with opportunities for growth and development.

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