Customer Support Specialist
1 week ago
We are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team. This role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service. As a Customer Support Representative, you will be responsible for addressing customer queries via live chat, email, calls, and other support channels, ensuring prompt resolution of issues, and collaborating with internal teams to improve the overall customer experience.Primary Responsibilities- Customer Interaction: Handle customer inquiries professionally and empathetically across live chat, email, and calls. Ensure that customer queries are addressed with patience and understanding.- Problem Solving: Quickly identify customer issues and provide effective solutions in a timely manner, ensuring customer satisfaction.- Collaboration: Work closely with the Operations, Product, and other relevant teams to resolve customer issues and improve support processes.- CRM Management: Utilize CRM tools such as Salesforce, Zoho Desk, and Freshdesk to log customer interactions, track tickets, and maintain accurate customer data.- Time Management: Manage multiple customer queries simultaneously, prioritizing tasks to ensure that urgent issues are addressed first.- Reporting & Data Entry: Maintain detailed logs and generate reports of customer interactions for follow-up actions and analytical purposes.- Customer Experience Enhancement: Proactively identify areas for process improvement and work with the team to optimize workflows and customer support experiences.Desired SkillsSoft Skills:- Strong Communication Skills – Proficiency in English (fluent in English + Hindi or 1 in English + Telugu).- Empathy & Patience – Ability to handle customer queries professionally.- Problem-Solving Ability – Quick identification and resolution of customer issues.- Active Listening – Understanding and addressing customer concerns effectively.- Time Management – Managing multiple queries efficiently.- Team Collaboration – Working closely with Operations, Product, and other teams to improve support processes.Technical Skills:- CRM Software – Experience with Salesforce, Zoho Desk, Freshdesk (or similar tools). (If experienced candidate)- Ticketing Systems – Familiarity with Zoho Desk or equivalent platforms. (If experienced candidate)- Live Chat & Email Support – Handling customer interactions across Live Chat, Email, and Calls.- Calling Skills – Experience with inbound and outbound calls to assist users.- MS Office / Google Workspace – Proficiency in Excel, Google Sheets, Word, and PowerPoint.- Data Entry & Reporting – Maintaining logs and reports of customer interactions.
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Customer Support Specialist
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bangalore, India XO Bestie Full timeCustomer Support Specialist – On-Site in Gurugram (Work From Office Only) Location: Gurugram, India (Strictly On-Site) Employment Type: Full-Time Experience: 0-2 years (fresher graduates are welcome to apply) Company Description XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and...
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bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
1 week ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
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bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Customer Support Specialist
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Customer Support Specialist
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Bangalore, India CareerUS Solutions Full timeAbout the Role We are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services. Key...
