CloudSEK | Cybersecurity Customer Success Associate | bangalore

3 weeks ago

bangalore, India CloudSEK Full time

WHO ARE WE?

We are enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy

CloudSEK, one of India’s most trusted cybersecurity products, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, and headquartered in Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:


CloudSEK’s Product Suite:

  • CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
  • A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network, and Encryption Scanners to map and protect known and unknown assets.
  • CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.


Key Milestones:

  • 2016: Launched our first product.
  • 2018: Secured Pre-series A funding.
  • 2019: Expanded operations to India, Southeast Asia, and the Americas.
  • 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
  • 2021: Raised $7M in Series A funding led by MassMutual Ventures, with total investment in to $10M
  • Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.


ABOUT THE ROLE

We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Associate will be responsible for delivering high-quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.


Role and Responsibilities:

  • Being the first point of contact for customers and handling all customer inquiries
  • Building relationships with customers and ensuring they are satisfied with the company’s products and services
  • Assisting customers with any issues or problems they have
  • Providing customer support via phone, email, and live chat
  • Answering customer questions and providing information about the company’s products and services
  • Making recommendations to customers about the company’s products and services
  • Recording customer feedback and suggestions


Requirements & Skills:

  • Excellent communication skills
  • Strong technical skills
  • Cybersecurity exposure is an added advantage
  • Strong customer service skills
  • Organization skills and ability to work independently
  • Ability to multitask and handle multiple customer inquiries at once
  • Patience and ability to stay calm under pressure
  • Problem-solving skills
  • Ability to upsell and cross-sell products and services

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