Senior Team Manager

2 weeks ago

Jodhpur, India beBeeLeadership Full time

Team Lead PositionThis role involves overseeing team performance, providing guidance and feedback to team members, and ensuring customer satisfaction through effective communication and data analysis.Main Responsibilities:Lead team performanceOffer coaching and constructive feedback to subordinatesTake on customer service and escalation duties when neededOrganize regular team huddles, coaching sessions, goal-setting, and one-on-one meetings as requiredResolve escalated requests and verify answers provided by team members to ensure customer satisfactionAnalyze performance data, create action plans, and monitor execution to meet goalsRegularly schedule check-in meetings with clients to keep them informed of team trends, changes, and developmentsFacilitate learning sessions to enhance team technical and communication skillsAdministrative Tasks:Send daily capacity reportsCreate and send weekly performance dashboardsPerform ad hoc tasks as neededRequirements:The ideal candidate will possess strong leadership skills, 2+ years of experience in a call center environment, proficiency in Microsoft Office and call center management software, and excellent communication and analytical abilities.About This Role:This is an exciting opportunity for a motivated individual to join our team and contribute to its success. If you have a passion for leadership and are eager to develop your skills, we encourage you to apply.

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