Service Desk English + Arabic
3 days ago
About the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes.Client: LTIMINDTREEJob Type: CONTRACTRole:Service Desk English + ArabicExperience: 3+ YearsWork Location: MumbaiPayroll on : People Prime World WideNotice : 0 to 15 daysJob Description :Primary Skill- Service Desk L1 to L1.5 with Arabic Language (co-ordinate with Collins for Spanish Interviers from LTIM side)Job description:Role OverviewJob Description Service Desk L1 EngineerRequired Communication skills English ArabicThe ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails L1 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System Install upgrade support and troubleshoot for printers related computer hardware Knowledge of Citrix and VPN Customize configure desktop hardware to meet specifications and business standards Email account administration ie account creation and management and distribution lists on Office 365 Robust queue management ability User account administration ie account creation and management and password resets on Active Directory Familiarize end users on basic software hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams Provide OnCall support at times when requiredCustomer Focus Providing timely and accurate resolution of technical issues experienced by the Users Excellent communication skills Must be able to demonstrate a customer first approach to support Identify and escalate severe issues which could cause production impact Natural aptitude for trouble shooting problem solving Have solid experience in a helpdesk or technical support environment Excellent skills on managing queues in service deskTechnical Skillset Good to Know Active Directory Citrix O365 Microsoft Windows Mobile Operating Systems AndroidiOS SharePoint Knowledge of LaptopDesktopTablet issues VPN Troubleshooting Mobile Device Management Excel Reporting Good to haveRequired Background Experience Any Graduate 03 years in a service desk environment Hands on experience working in ITSM tools like Service Now Remedy etc
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Service Desk English + Arabic
2 days ago
Mumbai, India People Prime Worldwide Full timeAbout the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English + Arabic
3 days ago
Mumbai, India People Prime Worldwide Full timeAbout the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English + Arabic
3 days ago
Mumbai, India People Prime Worldwide Full timeAbout the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk English + Arabic
24 hours ago
Mumbai, India People Prime Worldwide Full timeJob Description About the client: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a...
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Service Desk English + Arabic
3 days ago
Mumbai, India People Prime Worldwide Full timeAbout the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Arabic Translator
4 days ago
Mumbai, Maharashtra, India VideoVerse Full time ₹ 20,00,000 - ₹ 42,00,000 per yearAbout the roleStarzplay is seeking an experienced Arabic Translator to support the real-time translation of live sports commentary on a 6 months contract. This role is essential in ensuring our Arabic-speaking audience enjoys seamless and accurate coverage during live sporting events.Key Responsibilities:Translate live sports commentary from English to...
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Arabic Teacher
6 days ago
Mumbai, India Chotte Chanakya Full timeWe have opportunities for ARABIC TEACHER (Pan Mumbai) with one of the world’s first leading EdTech Company. Who created an innovative course to teach ARABIC to young children online **Job Type**: Freelance **Benefits**: - Flexible schedule Schedule: - Flexible shift Supplemental Pay: - Shift allowance Ability to commute/relocate: - Mumbai,...
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Arabic Teacher Is Required(Online)
6 days ago
Mumbai Central, Mumbai, Maharashtra, India EdSen Academy Full timeWe are looking for a passionate and experienced Arabic Teacher to conduct online classes for students of various backgrounds and learning needs.You will play a key role in helping students build confidence in spoken Arabic while adapting your teaching methods based on individual student goals. Responsibilities&Requirements: Conduct engaging online Arabic...
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Service Desk English + Malay
2 weeks ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk English with Thai
2 weeks ago
Mumbai, India People Prime Worldwide Full timeAbout Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
