Senior IT Asset Manager

7 days ago

ballari, India beBeeAsset Full time

ServiceNow HAM Pro ExpertWe are seeking an experienced Hardware Asset Management (HAM) Professional with hands-on expertise in ServiceNow HAM Pro and HAM Workspace to manage the end-to-end hardware asset lifecycle across enterprise environments.The ideal candidate will possess strong functional and technical knowledge of ServiceNow's IT Asset Management suite, and the ability to design, implement, and optimize asset management processes aligned with ITIL and organizational standards.Key Responsibilities:Hardware Asset Lifecycle ManagementManage the full hardware asset lifecycle — from procurement and deployment to retirement and disposal — across endpoints, datacenter, and cloud environments.Maintain accuracy and compliance in hardware asset records, ensuring data consistency across CMDB, Discovery, and HAM Pro.Drive process automation and optimization of asset tracking, assignment, and reclamation workflows.ServiceNow HAM Pro OperationsOperate and administer ServiceNow Hardware Asset Management (HAM Pro) and HAM Workspace.Perform model management and normalization for hardware assets to ensure alignment with approved standards.Manage asset creation, catalog setup, and maintenance for seamless hardware request and fulfillment workflows.Configure and support HAM-related workflows, lifecycle events, and playbooks to ensure efficiency and governance.Data Quality & ReconciliationIdentify and remediate data gaps in hardware inventory using Discovery, CMDB, and IntegrationHub.Analyze discrepancies between discovered and managed assets to improve inventory accuracy and compliance.Establish and maintain data quality metrics and reconciliation rules to support audit and compliance requirements.Operational Playbooks & GovernanceDevelop and maintain HAM/SAM operational playbooks for IT Asset Management (ITAM) operations, including model management, asset and entitlement creation, catalog and workflow management, and asset lifecycle management.Ensure HAM processes align with CSDM and ITIL frameworks, supporting organizational governance and reporting needs.Collaborate with Procurement, IT Operations, SAM, and CMDB teams to ensure cohesive ITAM operations.Partner with the ServiceNow Platform team to implement enhancements and maintain platform stability.Identify opportunities for automation and process optimization using Flow Designer, Orchestration, and Performance Analytics.

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