Education Program Developer

2 weeks ago


india beBeeCoordinator Full time

Learning Program Coordinator RoleAt Emeritus, we are committed to making high-quality education accessible and affordable worldwide. We collaborate with top-tier universities across the globe to deliver short courses, degree programs, professional certificates, and senior executive programs.Our Learning/Service Delivery team is seeking a skilled Program Coordinator to ensure the smooth operation of our programs. The ideal candidate will have excellent written and verbal English communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.Key Responsibilities:Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools.Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Why Join Us:We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.



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