Sr NOC Engineer

2 days ago

bangalore, India SRS Consulting Inc Full time

Hello,We are hiring for "Sr NOC Engineer".Exp:6+ YearsLocations: BangaloreNotice Period: Immediate joiners(notice period served or serving candidate)NOTE: We are looking for Immediate joiners(notice period served or serving candidate)Apply only If you are Immediate joiners(notice period served or serving candidate)Apply only if you are having 6+Years of relevant experience as per the JD.Job description:Key Responsibilities:Monitoring & Incident Response:- Continuously monitor network devices, links, and critical services using approved monitoring tools.- Respond promptly to alerts, alarms, and incidents, ensuring timely triage and resolution as per defined SLAs.- Identify recurring issues and document resolution steps for knowledge base enhancement.Escalation & Coordination:- Escalate unresolved or complex issues to L2/L3 teams in accordance with defined SOPs and escalation matrix.- Coordinate with service providers, vendors, and internal IT/network teams for incident follow-up, RFO (Root Cause Analysis), and service restoration.Operational Health Checks:- Perform routine and scheduled health checks on routers, switches, firewalls, load balancers, and wireless controllers following defined SOP checklists.- Record performance metrics and anomalies in daily logs and report deviations to network leads.Documentation & Compliance:- Maintain incident, request, and change records in ITSM tools (e.g., ServiceNow, Remedy).- Update runbooks, SOPs, and KB articles to reflect current operational practices.- Adhere to defined security and compliance policies during troubleshooting and configuration tasks.Required Skills & Experience:- Bachelor's degree in Computer Science, Information Technology, or related discipline.- 6+ years of experience in Network Operations or equivalent NOC environment.- Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching).- Experience with Cisco, Juniper, or equivalent network devices.- Familiarity with monitoring and ticketing tools.- Basic troubleshooting of VPNs, firewalls, and wireless access points.- Good communication and coordination skills with cross-functional teams.

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